Return & refund policy

Return & Refund Policy

At Amrita Naturals, we prioritize product safety, quality, and hygiene.

Since our products are consumable (herbal teas), we do not accept returns once the product has been opened or used.

✅ Replacement Eligibility

We offer a replacement only in the following cases:

  • Product received is damaged
  • Wrong item delivered
  • Package is tampered or defective

📌 Conditions

  • The issue must be reported within 48 hours of delivery
  • Clear images or an unboxing video must be provided as proof
  • Product must be unused and in original packaging

📞 How to Request a Replacement / Refund

To request a replacement or refund, customers must:

Our team will review the request and guide you through the next steps.

🚚 Resolution Process

If the request is approved:

  • A replacement product will be shipped at no additional cost

❌ Not Eligible for Return / Refund

  • Opened or used products
  • Requests made after 48 hours of delivery
  • Change of mind or taste preference

📢 Note

We ensure strict quality checks before dispatch to deliver the best possible product experience.